Privacy Policy

This privacy policy tells you what to expect when we collect personal information.

Contacting us via social media:

If you send us a private or direct message via social media the message will be archived within the social media platform it was sent to unless you request its deletion. It will not be shared with any other organizations.

Contacting us by telephone:

If you contact us by telephone any personal data that you give us will not be shared with any other organizations.

Contacting us by email:

Emails sent to us, including any attachments may be archived on our computers and email servers unless you request its deletion. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Communicating with You:

We will use a variety of methods to communicate with you to provide this service and keep you up to date with our products and services at Smart Home Surveyors. This may include email communications, video conferencing for the purposes of discussing your service and telephone calls. You can choose to opt out of communications at any time in line with GDPR regulations.

Using our services:

We offer a range of services. We have to hold the details of the people who have requested these services in order to provide it. However, we only use these details to provide the service the person has requested and, if the person has opted in, to send other communication (such as newsletters) from us. When people do subscribe to our mailing list, they can cancel their subscription at any time and are given an easy way of doing this using the links at the bottom of any email newsletter.

Lawful basis and retention periods:

We process data under the lawful basis of Consent and retain personal data for 2 years after your last interaction with us.

Your rights:

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information, we hold about you. You can read more about these rights here Specifically, you have the following rights:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
The right not to be subjected to automated decision-making including profiling.

Data Controller and Data Protection Officer:

The roles of Data Controller and Data Protection Officer for all personal data is:
Nasir Iqbal
nasir@smarthomesurveyors.co.uk
Smart Home Surveyors

3 Grenville Road
Chafford Hundred
Grays, Essex
RM16 6BG

Use of cookies on our website:

Our site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Currently, we have cookies related to Google Analytics and YouTube videos. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on our site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Complaints or queries:

We try to meet the highest standards when collecting and using personal information. We take complaints we receive about this very seriously. We encourage people to bring to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact details on our Contact page on our website.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO.

Access to personal information:

We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if We hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
Give you a description of it.
Tell you why we are holding it.
Tell you who it could be disclosed to.
Let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to put the request in writing to the contact details on our Contact Us page. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by contacting us.

Links to other websites:

This privacy policy does not cover the links within our website to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy policy:

We keep our privacy policy under regular review. This privacy policy was updated June 2023.